Programme Support Manager (PrSM)
Starting Date / Initial Contract Details
June 2025. Full-time, 12 months.
Role Summary
Manage the development and implementation of the DR Congo support functions to facilitate the implementation of the country programme strategy. Providing leadership, strategic direction, management and evaluation of all aspects of the support functions, the Programme Support Manager (PRSM) plays a key role to the efficient and effective running of the country programme. This roving varied and challenging role involves covering support (administrative, base, finance, human, logistics) and programmes gaps (in as much as they do not have further technical requirements) where needed.
Project Overview
Reduction of excess morbidity and mortality caused by conflict and disease outbreak-related shocks through the implementation of public health in emergencies (health, nutrition, and WASH) as well as infrastructure work to increase Medair’s access to those most in need.
Workplace & Conditions
Goma, DR Congo. The role will mainly be office-based in Goma, but with trips to remote field sites where living and working conditions will likely be more basic.
Responsibilities:
• Covering programme gaps such as general project coordination and management tasks: Develop, lead, monitor and evaluate the assigned project(s), including effectively managing and reporting on the projects in line with the objectives, time frame and budget with a focus on system strengthening, training and coordination.
• Security Management: Support the Country Director (CD) to oversee and monitor staff adherence to security protocols, manage security incidents, update and implement security protocols, and provide training in security-related topics.
• Programme funding: proposal writing support extra capacity - Provide the Programme Funding Manager (PFM) with support in researching new funding source
• Roving Project Support Management: Facilitate cross-cutting communication and engagements with the programme teams supporting programme strategy through the support functions.
Communication: Develop and maintain positive relationships with colleagues as well as suppliers, local authorities, other NGOs and any other stakeholders, representing Medair and ensuring good co-operation and partnerships.
Coordinate with relevant line and sector managers to track the implementation and completion of agreed action items, to reinforce the overall responsiveness and effectiveness of the programme
This job description covers the main tasks that are anticipated. Other tasks may be assigned as necessary.
Qualifications, Experience & Technical Competencies
• University degree in a relevant subject such as Management/Development Studies/Business Administration or in a relevant technical subject – preferably public health related.
• Strong working knowledge of English and French, spoken and written.
• At least 2 years post-qualification experience in a senior management position.
• Experience in preparing proposals and donor reports.
• Knowledge of Humanitarian Essentials, Sphere and Core Humanitarian Standards.
Behavioural Skills
• Strong servant leadership skills with a consultative management style.
• Advanced planning, assessment and analytical skills
• Creative, open-minded, flexible, self-learner, with good understanding of cross-cultural issues
• Capacity to work under pressure and manage personal stress levels.
• Able to oversee multiple tasks, prioritising and delegating as required.
Team Spiritual Life
Reflect the values of Medair with team members, local staff, people we serve, and external contacts. Work, live, and pray together in our Christian faith-based teams. Fully contribute to a rich spiritual team life, including team devotion, prayer, and words of encouragement.
Before you apply
Please ensure you are fully aware of the:
- Medair is committed to safeguarding the protection of beneficiaries, volunteers, staff and partners, and particularly children. Therefore, we do not employ staff whose background we understand to be unsuitable for working with children. Medair staff are required to give the utmost respect to, and comply with, Medair’s accountability policies and best practices.
- Medair Relief & Recovery Orientation Course (ROC) (which forms part of the recruitment selection process for field positions).
Application Process
To apply, go to this vacancy on our Medair page. Please do not make multiple applications. We will not review email applications. Only English-language applications / CVs will be reviewed.